Shipping & Returns

Shipping

Santora Street has adopted a shipping strategy with the customer in mind. A $5 flat rate shipping fee will be applied on all orders. We will cover any additional costs needed for shipping and handling. 

All orders placed Friday - Sunday will ship no later than the following Tuesday. You will receive an automated email when your shipping label is printed. Tracking information is included with all packages but please allow up to 24 hours for the carrier to update the tracking. Your order will arrive within 5-8 business days. Any shipping delays due to holidays, weather, or the shipping courier are beyond our control.

Returns

We have a 20-day return policy, which means you have 20 days after the date of receipt to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@santorastreet.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with questions at hello@santorastreet.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Lost or Stolen
The shipping courier (USPS) is responsible for the delivery of your package. In the case of a lost or stolen package, it is the responsibility of the courier and all inquiries must be directed to them. We are not responsible for packages once proof of delivery is provided.

Exceptions / non-returnable items
Certain types of items cannot be returned, like sale items, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.